ELEVATED TOUCH — TERMS & CONDITIONS

Elevated Touch Modelling Development

Last updated: October 2026

1. Introduction

The Elevated Touch Modelling Course and associated experiences (hereinafter referred to as the “Course” or “Experience”) are designed to provide participants with professional modelling training, creative development and industry guidance to enhance their modelling skills, confidence and career prospects.

These Terms & Conditions govern the relationship between Elevated Touch Modelling Development (“Elevated Touch”, “we”, “us” or “our”) and the person purchasing or participating in a Course or Experience (“Client”, “Participant”, “you” or “your”).

By booking or purchasing a Course or Experience, you acknowledge that you have been given the opportunity to review these Terms & Conditions and agree to the applicable terms of your booking, subject to your rights under Australian Consumer Law.

2. Services

Elevated Touch provides professional modelling development services, which may include:

Runway and catwalk training.
Posing, movement and camera presence coaching.
Model identity and editorial development.
Professional photography and portfolio development.
Fashion, casting and modelling industry education.
Personalised guidance and creative direction.

The specific services, inclusions and deliverables applicable to each booking will be outlined in the relevant service description, invoice, booking confirmation or Statement of Work (“SOW”).

3. Schedule and Attendance

Course dates, times, locations and session requirements will be communicated before or upon enrolment.

Participants are expected to arrive punctually, attend scheduled sessions and participate professionally.

Late arrival may reduce the time available for coaching, photography or other activities. Additional time or replacement sessions are not guaranteed.

Any changes to the agreed schedule will be communicated as reasonably practicable.

4. Elevated Touch Responsibilities

Elevated Touch will provide the agreed services with due care and skill and make reasonable efforts to deliver the training, guidance and deliverables described in the applicable booking agreement.

Where reasonably practicable, Elevated Touch will communicate any significant changes affecting a confirmed booking.

Elevated Touch does not guarantee employment, modelling agency representation, casting opportunities, bookings, income or any particular career outcome. Modelling opportunities depend on individual suitability, market conditions, client requirements and decisions made by independent third parties.

5. Client Responsibilities

Participants agree to:

Provide accurate booking and contact information.
Attend sessions punctually and participate respectfully.
Follow reasonable safety instructions and studio requirements.
Complete any agreed preparation or activities relevant to their Experience.
Treat Elevated Touch personnel, other participants and third-party providers respectfully.
Communicate any relevant scheduling requirements or accessibility needs in advance where possible.

Elevated Touch may take reasonable steps to address conduct that disrupts sessions, compromises safety or substantially interferes with other participants' experiences. Any suspension or termination of services will be handled fairly and consistently with applicable law.

6. Independent Contractor Status

Elevated Touch operates as an independent service provider. Participation in a Course does not, by itself, create an employment relationship, partnership, joint venture or agency relationship between Elevated Touch and a Participant.

Participants are not employees of Elevated Touch merely by enrolling in a Course.

7. Fees and Payment

Course and Experience fees will be communicated through the relevant service description, invoice, checkout or booking confirmation.

Participants must pay the applicable fees in accordance with the agreed payment schedule.

Where a deposit is required, the amount and payment deadline will be stated in the invoice or booking confirmation. For bookings requiring staged payments, the remaining balance must be paid by the specified due date.

A booking is confirmed once the required payment has been received and the booking has been accepted by Elevated Touch.

Failure to pay an amount when due may result in reasonable steps to recover the outstanding amount or, where appropriate, suspension or cancellation of the booking. Any such action will be subject to the booking agreement and applicable law.

8. Expenses

Unless expressly included in the purchased package, Participants are responsible for their own travel, accommodation, meals and personal expenses associated with attending a Course or Experience.

Any additional services or expenses arranged by Elevated Touch on behalf of a Participant must be communicated and agreed upon where required before the cost is incurred.

9. Cancellation, Rescheduling and Refunds

All bookings are subject to the following Cancellation, Rescheduling & Refund Policy. This section forms part of these Terms & Conditions and should be read alongside the relevant invoice, booking confirmation and Statement of Work.

9.1 Booking Confirmation and Deposits

Deposits secure a Participant's booking and allow Elevated Touch to allocate coaching time, prepare the Experience and coordinate studio access, photography and other resources where applicable.

A deposit is not automatically non-refundable in every circumstance. Any amount retained following cancellation will be determined in accordance with this policy, the applicable booking agreement and Australian Consumer Law.

9.2 Client Rescheduling

Participants who need to change a confirmed booking must submit their request in writing to booking@elevatedtouch.com.au.

The following notice periods apply:

14 or more days before the scheduled start: One rescheduling request may be made without a rescheduling fee, subject to availability.
7–13 days before the scheduled start: Rescheduling is subject to approval. A reasonable, disclosed fee may apply where justified by administration or third-party costs.
Fewer than 7 days before the scheduled start: Rescheduling is not guaranteed and will be assessed individually, taking into account the circumstances, preparation undertaken and costs that cannot reasonably be recovered.

One complimentary reschedule is permitted per booking. Additional changes may incur a reasonable fee where disclosed and justified.

Unless otherwise agreed in writing, a rescheduled booking should be completed within three months of the original booking date and remains subject to availability.

A booking remains scheduled until an alternative date is confirmed in writing by Elevated Touch.

9.3 Client Cancellations

Participants who wish to cancel must notify Elevated Touch in writing as soon as possible.

Refund requests will be assessed with reference to the following notice periods:

More than 14 days before the scheduled start: A refund may be provided, less any lawful, reasonable and non-recoverable costs already incurred for the booking.
7–14 days before the scheduled start: Any refund will take into account services already provided, preparation completed and reasonable costs that cannot be recovered.
Fewer than 7 days before the scheduled start: Refund requests will be assessed individually, taking into account the circumstances, work already performed, committed third-party expenses and applicable consumer rights.

Where a booking includes photography, studio hire, styling, production or other separately arranged services, reasonable costs already incurred and unable to be recovered may be considered when determining a refund, provided any deduction is lawful and appropriate.

A Participant's decision not to pursue modelling or a change in personal circumstances does not automatically entitle them to a full refund. However, this does not exclude any refund or other remedy available under Australian Consumer Law.

9.4 Late Arrivals and Non-Attendance

Participants are expected to attend at the agreed time.

Failure to attend without notice may be treated as a missed booking. Any request for a refund or rescheduling will be assessed in accordance with the circumstances, services already provided, reasonable costs incurred and applicable law.

Elevated Touch is not required to provide additional time or a replacement session solely because a Participant arrives late or does not attend, subject to any rights or remedies available under applicable law.

9.5 Illness, Emergencies and Exceptional Circumstances

Elevated Touch recognises that illness, injury, family emergencies and other unexpected circumstances may prevent attendance.

Participants should contact Elevated Touch as soon as reasonably possible. Reasonable supporting documentation may be requested where appropriate.

Depending on the circumstances, Elevated Touch may offer an alternative date, booking credit or another suitable arrangement. Any decision will take into account the circumstances, resources already committed and applicable consumer rights.

9.6 Cancellations or Changes by Elevated Touch

If Elevated Touch needs to cancel a confirmed booking, we will notify the Participant as soon as reasonably practicable.

Where a service is cancelled by Elevated Touch and cannot be provided, an appropriate alternative date or refund will be offered as applicable under the booking agreement and Australian Consumer Law.

If a significant change materially affects the service purchased, the Participant's rights will be determined in accordance with the applicable agreement and consumer law.

9.7 Refund Processing

Approved refunds will generally be processed within 10 business days of approval, using the original payment method where practicable. Actual receipt may depend on the payment provider or financial institution.

Where only part of a service has been delivered, any refund will be assessed with reference to the services provided, the booking agreement and the Participant's rights under Australian Consumer Law.

9.8 Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right to a refund or other remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

10. Intellectual Property Rights

All pre-existing intellectual property associated with Elevated Touch, including its course materials, training methods, written resources, branding, teaching materials, presentations and proprietary content, remains the property of Elevated Touch or its respective rights holders.

Participants may use course materials provided to them for their own personal learning and development. Materials must not be reproduced, distributed, commercially exploited or used to deliver competing training programmes without prior written permission, except where permitted by law.

11. Participant-Created Intellectual Property

Participants retain ownership of original intellectual property they create during a Course, subject to any separate written agreement, third-party rights and applicable law.

Where a project involves collaborative work, commissioned creative services, photography or other third-party contributions, the relevant ownership, licensing and usage arrangements will be communicated separately where necessary.

Nothing in these Terms & Conditions automatically transfers ownership of a Participant's original work to Elevated Touch.

12. Photography, Images and Promotional Use

Any use of a Participant's photographs, video recordings, name or likeness by Elevated Touch for advertising, promotional materials, social media or other publicity must be supported by an appropriate permission or lawful basis.

Where consent is required, it will be obtained separately and will explain the intended use.

A Participant's purchase of a photography or portfolio service does not, by itself, constitute consent for unrestricted promotional use of their images.

Participants must also respect the privacy and image rights of other individuals involved in a Course or Experience.

13. Confidentiality

Participants agree not to misuse or disclose confidential information belonging to Elevated Touch that is identified as confidential or that a reasonable person would understand to be confidential.

This may include non-public training materials, internal business information, client information and proprietary commercial processes.

Confidentiality obligations do not apply to information that is publicly available through no breach of these Terms & Conditions, was lawfully known to the Participant beforehand, is independently developed, or must be disclosed by law.

Nothing in this section prevents Participants from exercising their legal rights or making a disclosure protected by law.

14. Privacy

Elevated Touch respects the privacy of Participants and handles personal information in accordance with applicable privacy laws and its privacy practices.

Personal information may be collected and used to:

Process enquiries, registrations, payments and bookings.
Communicate important Course information and schedule changes.
Deliver purchased services and coordinate relevant arrangements.
Respond to enquiries and provide customer support.
Meet applicable legal, accounting and record-keeping obligations.

Where reasonably necessary, information may be shared with service providers such as payment processors, booking platforms, website providers or other parties involved in delivering the purchased service.

Personal information will not be used or disclosed for unrelated purposes except where permitted or required by law.

Participants may contact booking@elevatedtouch.com.au with privacy enquiries or requests concerning their personal information, subject to applicable legal requirements.

15. Term and Termination

The duration and scope of each Course or Experience will be specified in the applicable booking confirmation, service description or Statement of Work.

Either party may raise concerns about performance or compliance and seek a reasonable resolution.

Elevated Touch may suspend or terminate a booking where there is a material breach of the agreement, serious misconduct, a safety concern or another lawful reason. Where appropriate, notice and an opportunity to remedy the issue will be provided.

Any financial consequences of termination will be assessed in accordance with the booking agreement, services provided, reasonable costs incurred and applicable consumer law.

16. Other Business Activities

Participants are free to pursue other modelling, creative, educational or business activities outside their participation in the Course.

Participation in an Elevated Touch programme does not guarantee exclusivity, representation or a continuing professional relationship with Elevated Touch.

17. Non-Solicitation

Participants must not misuse confidential business or personal information obtained through a Course to improperly solicit Elevated Touch's clients, personnel or contractors.

This clause is not intended to prevent Participants from pursuing lawful professional opportunities, working independently, contacting people through legitimate channels or engaging in ordinary competition.

Any separate restriction relating to solicitation must be expressly agreed in writing and must be reasonable and enforceable under applicable law.

18. Amendments

Any material amendment to an agreed booking or Statement of Work must be communicated in writing and agreed upon where required.

Elevated Touch may update these general Terms & Conditions from time to time. Updated terms will be published with a revised date and will generally apply to new bookings after publication.

Changes will not retrospectively remove rights or vary an existing booking agreement without the necessary agreement or lawful basis.

19. Dispute Resolution

If a dispute arises, both parties should first attempt to resolve the matter through good-faith communication.

Where a resolution cannot be reached, either party may seek assistance through an appropriate consumer protection body, mediation service or other lawful dispute resolution process.

Nothing in this section prevents either party from exercising a statutory right or commencing proceedings before a court or tribunal with appropriate jurisdiction.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

Nothing in this section limits any mandatory rights or protections available to a Participant under applicable law.

21. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be limited or severed to the extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.

22. No Waiver

A failure or delay by either party to enforce a provision of these Terms & Conditions does not automatically waive that party's rights in relation to that provision.

23. Force Majeure

Neither party will be held responsible for a delay or failure to perform an obligation to the extent it results from circumstances beyond that party's reasonable control.

The affected party will notify the other party as soon as reasonably practicable and take reasonable steps to minimise disruption.

Where such circumstances affect a confirmed booking, the parties will seek a reasonable alternative arrangement, subject to the booking agreement and applicable consumer law.

This clause does not remove any statutory refund or other consumer rights.

24. Transfer and Assignment

Participants may not transfer a booking to another person without prior written approval from Elevated Touch.

Elevated Touch will not transfer its obligations in a way that materially reduces the Participant's agreed protections or service entitlements. Any permitted assignment or transfer remains subject to applicable law.

25. Headings

Headings are provided for convenience and do not affect the interpretation of these Terms & Conditions.

26. Entire Agreement and Statement of Work

These Terms & Conditions, together with the applicable service description, invoice, booking confirmation and Statement of Work, form the agreement between Elevated Touch and the Participant in relation to the purchased services.

If documents conflict, the specific terms expressly agreed for the booking will apply to the extent of the inconsistency, subject to applicable law.

A Statement of Work may set out:

The services and deliverables included.
Course dates, times and location.
The total investment and payment schedule.
Preparation requirements and client responsibilities.
Any agreed additional services or package-specific conditions.

Nothing in this section excludes representations, guarantees or rights that apply under Australian Consumer Law.

All rights not expressly granted to Participants under these Terms & Conditions are reserved by Elevated Touch or the relevant rights holders, subject to applicable law.

28. Contact Information

For enquiries about these Terms & Conditions, bookings, cancellations, rescheduling, refunds or privacy, please contact: